2021 Gartner Magic Quadrant for Workforce Engagement Management

Genesys named a Visionary in the Gartner WEM Magic Quadrant for a second year

Gartner wem mq 2021

The contact center technology landscape is highly competitive. Few vendors offer end-to-end solutions that power both exceptional customer and employee experiences. The 2021 Gartner WEM Magic Quadrant report evaluates vendors on their ability to execute and completeness of vision.

Genesys is proud to be named a Visionary in the Gartner WEM Magic Quadrant for a second year. We believe our placement in this quadrant – and the Gartner Magic Quadrant for CCaas – shows clear commitment to driving customer experience and empowering agents.

Get the full report for insights into:

  • Why Genesys is recognized for its vision and execution
  • Key trends driving the WEM landscape
  • What to look for in a WEM solution provider

Download the research report

*Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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*Gartner Magic Quadrant for Workforce Engagement Management, Jim Robinson, Kim Dans, Mark R. Dauigoy, Jim Davies, 26 April 2021

*Gartner Magic Quadrant for Contact Center as a Service, Steve Blood, Drew Kraus, Pri Rathnayake, 9th November 2020.

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